Bureaucracy and red tape is not the monopoly of the government. Now that government agencies are always under the watchful eye of the discerning public, they are always trying to become more efficient and effective in their delivery of services. Primarily because they owe the public.
I feel sorry for private institutions, which are not bound by any civil obligations. The least they could do, I think, is uphold their moral obligations, especially when their intention is to work for and with the poor. What if the information I requested from them is a matter of national security or of life and death? We would all be ashes by now.
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