** call center blues**
i had a call a while ago where the customer was complaining because her outlook express wasnt downloading her emails automatically everytime she gets new mails.she said she set her outlook to automatically download new emails every 3 mins. i asked her if she expects a lot of emails and she said not that much. she said she was upset because she was paying for something that wasnt working right. i told her, first and foremost, we did not make outlook; second, there are different factors that could explain why her outlook is not sending/receiving as expected. it could be that she has a security program that scans her incoming emails which then bypasses the send/receive feature. i explained it to her and she still doesnt get it. she said she wanted credits on her account to compensate for the inconvenience that we have brought her. i told her that billing wont give her any credits since its not connectivity-oriented in the first place. she is up and surfing and that should actually be our only concern. but then of course we have to always go the extra mile to guarantee “customer satisfaction” so i opted to transfer her to billing instead just to shut her up.

is the world really that faced-paced now that people cant waste 5 seconds to click on a friggin button that would prompt their system to download mails? the customer said she doesnt have time to go thru all those steps. duh. like clicking a frigging button takes so much time?

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